SocialConnext

Define target audience & segment them

Identify key influencers & SMEs and leverage user generated content for promotion

Quicker social response delivers happy customers which in turn enhances ROI

Offering

Addresses the content gaps that occur in content life cycle
Leverages User Generated content and facilitates better content strategy results
Reach the right customers with the content that glorifies your intent
Get insights on the quality of your content and develop quality content to engage your customers

Leverages employees & customers as your brand champions in social media
Gamifies the process of content generation by users – Leaderboards, based on users’ reach, engagement and influence
Ensures reliable content posting through Governance – organizational policies are mapped as rules in the system and the content gets posted post approvals
Goes beyond tracking behavioral counts (Likes, Retweets, etc.) to identify customers’ emotions, using Decooda’s Cognitive Intelligence Machine
Uncovers the True Voice of Customer, by revealing the specific attributes that draw customers closer to you or push them away

Reach right customers

Scientific way of content scoring

Governance

Competition analysis

Measures CLV

Reduced churn rate

Improved revenue

Ignored Noise

Employees incentivized based on transparent engagement model

Measurable Organizational Readiness

Happy Customers due to quicker response rate

Measurable Content Performance score index

No Learning curve for other departments

Improved Customer experience

Contact our team if you have any further questions. We are here to help you out!