Robotic Process Automation (RPA) has brought in a radical change in the field of process optimization and automation. RPA can be used for automation across application systems and is not just confined to certain target systems. This feature differentiates it from other technologies. By covering a broader horizon of use-cases also more structures for the institutionalization of success are needed.
Like all organizations, the Small and Medium Enterprise (SME) also encounter unique operational challenges in realizing its full potential. Some of the issues SMEs face include increasing profitability, reducing operational costs, managing uncertainty, increasing business growth, improving quality of products and processes and improving workforce productivity.
Robotic Process Automation is leveraged by large enterprises to enhance precision, increase coherence, and improve the scalability of business actions ranging from a simple data migration task to processing claims. Robotic Process Automation (RPA) helps companies streamline practices and improvise efficiencies. While commonly leveraged by larger enterprises, RPA’s potentials raise the question: Can SMEs implement RPA to address their problems and realize the same RPA benefits that bigger organizations do?
Small businesses, despite their size, can position themselves to take advantage of the benefits of RPA for many reasons:
An SME is distinguished by more organizational participation and less centralization of power than that of larger organizations. Small enterprise might face less internal resistance to the process execution than more significant enterprises as there are fewer employees, departments, and executives who need to be in concurrence.
Employees in SME will be more familiar with the whole business processes compared to an employee in a larger enterprise. For example, an employee in a larger organization needs to work with multiple departments to execute a task. In an SME, the person most familiar with the process will take charge of the execution and quickly establish automation as it does not require cross-departmental communication.
Setting up an automated workflow can be achieved by one or two people in a Small and Medium-sized Enterprise. Automation can be done successfully and efficiently reached with fewer errors. While all companies setting up RPA for their organization have to go through testing and optimization phases, this has been quite lucrative for SMEs as they can recognize any issues and resolve them in the earlier stages within the automated processes. This is helping SMEs achieve RPA success like larger organizations.
Though smaller in size, SMEs have well-positioned themselves to enjoy the benefits of RPA and could accomplish the same benefits of RPA as a company much larger than they would have attained. The SMEs will be able to reduce costs, better address customer needs, and efficiently respond to changing market demands. Finally, this would lead to a more level playing field with larger enterprises and can significantly minimize the gap between them and their competitors.