Every business has some processes in place – while few of them are accidentally optimal, the remaining are deliberately done. Although process definition is relatively easy to come up with, optimization is a bit complex and is usually specific to the industry, socio economic and geographical factors.
BPM platforms magnify the efficiency of optimized processes, while equally magnifying the inefficiency of non-optimized processes. Thus, achieving process optimization before implementing a BPM tool / product is of utmost importance, irrespective of the industry you are in. All the current BPM products would implement the BPMs the way we want. They don’t have in-built intelligence to suggest or recommend optimizations.
Thus, for businesses planning to implement BPM for process efficiency, the steps to follow in order of priority are:
Robust Business Process Management (BPM) solutions demand a business process perspective to a problem rather than a typical application development mindset. In our experience, applications tend to be more agile and deliver significantly superior value, when built with a BPM Mindset than otherwise. The reason being, developers with a business process mindset can foresee issues earlier and thus can come up with remedial measures quicker.
Our research and experience has revealed that knowledge of BPM platforms and tools, without an inherent BPM Mindset, would actually do more harm than good for your business processes. This becomes tricky especially for Case Management, Rules Engine and Real-time Decision Making scenarios. We, at TechSophy, firmly believe that a BPM Mindset will prevail over all other attributes, when it comes to building best-of-the-breed BPM solutions.
Thus, we recommend paying more attention to partner’s capabilities in process optimization specific to your industry and choosing a partner who tries to solve problems using BPM (and a BPM tool to implement the solution).
Ideally, if your partner has “BPM First, Tool Next” attitude, you already have overcome the common pitfalls in your BPM journey and have almost achieved half of your process efficiency.